You are seasoned, experienced change leader, holding a Bachelor's degree and has 8-10+ years’ experience in leading change management and/or organization effectiveness projects
Demonstrated ability to manage multiple, large projects and prioritize deliverables with high quality and on-time delivery
Able to work effectively at all levels and functions of an organization, to influence others and move toward a common vision or goal
Demonstrated ability to deliver results through highly ambiguous, complex cross-functional and global teams. Flexible and resilient leader with the ability to gain consensus among others and manage sensitive situations
Demonstrated ability to collaborate effectively to accomplish assignments with minimal supervision, including strong capacity to partner, work horizontally and bring multiple resources together to accomplish shared goals
Proven program/project management skills, including excellent verbal and written communications, facilitation, problem solving, analytical, and presentation abilities
Strong business acumen, leadership and influencing skills
Resourceful, independent thinker with a willingness to adopt creative approaches to solve business challenges while being a strong team player and collaborator
Comfortable with ambiguity and ability to navigate organizations and people through large-scale change at a rapid pace.
Ability to educate the business on the value of change management and build strategic partnerships and trusted advisor relationships at all levels of the organization
Energetic, passion to learn and wants to have fun while driving one of the largest transformations at !
Knowledge of Customer Experience (Formerly Services) business. Additional knowledge of Customer Success ideal
MBA, Organizational Effectiveness/ Development, or Industrial/Organizational Psychology is a plus